Privacy Policy

1. Introduction

EBHRA ("we," "us," "our") values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and handle your information when you visit our website (the "Site") or purchase our products.

This policy applies to all current and former visitors and online customers. By visiting and/or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect We collect information to provide and improve our services to you. This includes:

  • Information You Provide to Us:

    • Contact & Billing Information: We may collect your name, email, mobile number, shipping address, and billing address when you place an order.

    • Account Information: If you create an account, we store your username and other details you provide.

    • Payment Information: We NEVER collect or store your financial details like credit/debit card numbers. All payment information is securely processed by our third-party online payment partners.

  • Information We Collect Automatically:

    • Usage Data: When you browse our site, we may automatically collect information like your IP address, browser type, operating system, and the pages you visit. This helps us understand our website traffic and improve user experience.

    • Cookies: We use cookies to enhance your shopping experience. Cookies help us remember items in your shopping cart, understand your preferences for future visits, and compile aggregate data about site traffic. You can choose to disable cookies through your browser settings.

3. How We Use Your Information We use the information we collect for several purposes:

  • To process and fulfill your orders, including shipping and payment processing.

  • To communicate with you about your order, including sending transactional emails and SMS.

  • To send you marketing and promotional emails, if you have opted-in to receive them.

  • To improve our website, products, and services by analyzing trends and user behavior.

  • To investigate and prevent potential fraud.

4. How We Share Your Information We do not sell your personal data. We may share your information with trusted third parties who perform services on our behalf, such as:

  • Payment Processors: To securely handle your payments.

  • Shipping & Logistics Partners: To deliver your orders.

  • Marketing & Analytics Partners: To help us manage our advertising and analyze website performance.

We may also share information to comply with the law, respond to a court order, or protect the safety and security of our business and customers. In the event of a business sale or merger, your customer information may be transferred as a business asset.

5. Your Rights & Choices

  • Access & Update: If you have an account on our site, you can see, edit, or delete your personal information at any time.

  • Email Opt-Out: You can opt-out of receiving our promotional emails at any time by clicking the "unsubscribe" link in the email or by contacting us at support@ebhra.com. Please note that you will still receive essential transactional messages related to your purchases.

6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Policy Updates We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

8. Jurisdiction Your visit to our website and any dispute over privacy is subject to this Policy and the website’s Terms & Conditions. Any disputes arising under this policy shall be governed by the laws of India, and the courts of Thiruvananthapuram, Kerala, shall have exclusive jurisdiction.